Terms of Service

Last updated: July 2, 2026

1. AGREEMENT TO TERMS

Welcome to Jasmine Lane. These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "Visitor") and Jasmine Lane, Inc., a Delaware corporation ("Jasmine Lane," "Company," "we," "us," or "our"), governing your access to and use of the website at jasminelane.app (the "Site").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site. When you submit information through the Site (for example, by requesting an estimate, registering for an account, or signing up for the Services), the submission button states that submission constitutes acceptance of these Terms. Customers also re-confirm acceptance of these Terms at signup as part of the Service Agreement clickwrap acceptance described below.

Engagement vs. site: These Terms govern your use of the Site. If you sign up for our property tax appeal representation services (the "Services"), the engagement is governed by a separate document — the Service Agreement — which you will accept by clickwrap at signup along with the Authorization of Agent. Both documents apply to you as a Customer; the Service Agreement controls for any conflict regarding the Services.

By accessing the Site, you also agree to our Privacy Policy, which is incorporated into these Terms by reference.

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, if you have an account, notify you by email or in-product notice. Your continued use of the Site after an update constitutes your acceptance of the updated Terms.

2. ELIGIBILITY (SITE USE)

You may use the Site only if you are at least 18 years old. If you are using the Site to learn about or sign up for the Services, you must additionally meet the eligibility criteria in Service Agreement §2 (legal capacity, ownership or authorized agency, resident of a state we serve).

3. THE SERVICES (SUMMARY ONLY)

Jasmine Lane provides residential property tax appeal representation services. The Services and the engagement that delivers them are governed by the Service Agreement, which you accept at signup. This section is a summary only; in the event of any conflict between this Section 3 and the Service Agreement, the Service Agreement controls.

The Services are described in detail in Service Agreement §3 (The Services), §4 (Tax Appeal Services — Supplemental Terms), and §4A (State-Specific Supplemental Terms).

4. TAX APPEAL SERVICES — SUPPLEMENTAL TERMS

Moved to Service Agreement. Tax-appeal supplemental terms — including the Authorization of Agent form, Notice of Value handling, multi-year benefits framing, customer cooperation, and settlement authority — are governed by Service Agreement §4. The Service Agreement is the canonical source. This section is retained as a heading marker only.

4A. STATE-SPECIFIC SUPPLEMENTAL TERMS

Moved to Service Agreement. State-specific supplemental terms (Georgia, Florida, future markets) are governed by Service Agreement §4A. This section is retained as a heading marker only.

5. FEES AND PAYMENT

Moved to Service Agreement. Fees, contingency calculation, when we charge you, pre-authorized payment, late payment, and fee disputes are governed by Service Agreement §5; Annual Check-In for subsequent tax years is governed by Service Agreement §6. This section is retained as a heading marker only.

6. ACCOUNT REGISTRATION

You may be required to register for an account to use some or all of the Services. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access to, or use of, your account
  • Be responsible for all activity that occurs under your account

You may not transfer your account to another person. We may suspend or terminate your account if we believe any of the above representations are false or if you otherwise breach these Terms.

7. CANCELLATION

Site account vs. Services. You may delete or close your Site account at any time by emailing hello@jasminelane.app. Cancellation of the Services (the engagement) is governed by Service Agreement §7 — including effects on active appeals and Annual Check-In.

8. SMS CONSENT

Moved to Service Agreement. SMS opt-in is governed by Service Agreement §8. This section is retained as a heading marker only.

9. ELECTRONIC COMMUNICATIONS AND SIGNATURES

You agree that all agreements, notices, and other communications we provide to you electronically — including by email and through the Site — satisfy any legal requirement that such communications be in writing. You expressly consent to the use of electronic signatures, and you agree that clicking "I agree" or a similar mechanism on the Site has the same legal effect as a handwritten signature.

If you become a Customer, additional E-SIGN consumer disclosures — including the right to receive paper copies, the right to withdraw consent, and hardware/software requirements — are set out in Service Agreement §9.

10. INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, images, software, databases, and the compilation and arrangement of such content (collectively, the "Content"), and the trademarks, service marks, and logos appearing on the Site (the "Marks"), are owned or licensed by Jasmine Lane and are protected by U.S. and international copyright, trademark, and other intellectual property laws. You may access and use the Site for your personal, non-commercial use only. Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, display, publicly perform, create derivative works from, or otherwise exploit the Content or Marks without our prior written consent.

"Jasmine Lane," our logo, and other branding elements are trademarks or service marks of Jasmine Lane, Inc. You may not use these Marks without our prior written permission except as expressly permitted by these Terms.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site solely for your own personal, non-commercial use in accordance with these Terms.

10a. Copyright infringement notifications (DMCA)

We respect the intellectual property rights of others. If you believe that material on the Site infringes a copyright you own or control, please send a written notice to our designated agent with the following information:

  • Your physical or electronic signature
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the allegedly infringing material and information reasonably sufficient to allow us to locate it
  • Your contact information (name, address, telephone number, email)
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
  • A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed

Send notices to: Jasmine Lane, Inc., Attn: Copyright Agent, 285 W Wieuca Rd NE, STE 60438, Atlanta, GA 30342 or by email to legal@jasminelane.app. We may terminate the account of any user we determine in our discretion to be a repeat infringer.

11. USER-GENERATED CONTENT

If you submit reviews, testimonials, feedback, photos, suggestions, or other content to us or through the Site ("Submissions"), you grant Jasmine Lane a perpetual, irrevocable, worldwide, royalty-free, sublicensable (through multiple tiers) license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from those Submissions in connection with marketing and operating the Services.

You represent that any Submissions you provide are (i) accurate, (ii) original to you or properly licensed, (iii) not infringing of any third-party rights (including intellectual property, privacy, or publicity rights), and (iv) not defamatory, obscene, harassing, or otherwise objectionable.

We may, but are not obligated to, pre-screen, monitor, moderate, or remove Submissions at our sole discretion. We assume no liability for any Submission or for any use of any Submission.

11a. Feedback

We welcome feedback about the Services. You agree that any suggestions, ideas, or other input you provide relating to the Site or Services ("Feedback") are non-confidential and become our sole property. We may use Feedback for any purpose without attribution or compensation to you.

11b. Reviews and testimonials

If we provide an area for you to post a review or rating, you agree that your review will be based on your own firsthand experience and will not contain any of the following: (i) profanity or abusive, discriminatory, or hateful language; (ii) references to illegal activity; (iii) false or misleading statements; (iv) confidential information about third parties; or (v) links to external content. Reviews do not reflect the opinions of Jasmine Lane, and we do not assume liability for them. We reserve the right to remove or decline to post any review at our discretion.

12. PROHIBITED ACTIVITIES

You may use the Site only for its intended purpose. You may not:

  1. Use the Site for any purpose other than learning about or signing up for property tax appeal representation for property you own or are authorized to represent
  2. Provide false, inaccurate, or misleading information, including impersonating another person, misrepresenting your relationship to a property, or forging signatures
  3. Use the Site in violation of any applicable law, regulation, or rule, including tax laws, consumer protection laws, or anti-fraud laws
  4. Attempt to access accounts, data, or areas of the Site that do not belong to you
  5. Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of any part of the Site or the underlying technology
  6. Use any automated means (bots, scrapers, crawlers, or similar tools) to access, use, or interact with the Site, except for standard search-engine indexing
  7. Systematically retrieve or copy data from the Site to build a competing database, directory, or service
  8. Interfere with the operation of the Site, introduce viruses, Trojan horses, worms, or malicious code, or circumvent security measures
  9. Use the Site to send unsolicited or unauthorized advertising, spam, chain letters, or other mass communications
  10. Harass, abuse, threaten, intimidate, or harm our employees, agents, contractors, customers, or any other person
  11. Copy, adapt, or imitate the Site's user interface, look and feel, or software in connection with a competing service
  12. Frame or mirror any part of the Site without our prior written consent
  13. Encourage or enable any other person to do any of the foregoing

We may suspend or terminate your account for any violation of the above, in our sole discretion.

13. THIRD-PARTY SITES AND SERVICES

The Site may link to third-party websites or reference third-party services. We are not responsible for the content, policies, or practices of those third parties. Your use of third-party sites or services is at your own risk and subject to their terms.

13a. Site management

We reserve the right, but not the obligation, to: (i) monitor the Site for violations of these Terms; (ii) take appropriate legal action against any person who, in our sole discretion, violates these Terms or applicable law, including reporting them to law enforcement authorities; (iii) refuse, restrict access to, limit the availability of, or disable any of your Submissions; (iv) remove any content that is, in our discretion, excessively large, unlawful, or harmful to our systems; and (v) otherwise manage the Site to protect our rights and property and facilitate its proper functioning.

13b. Modifications and interruptions

We reserve the right to change, modify, update, or remove any content on the Site at any time, for any reason, at our sole discretion, without notice. We may modify, suspend, or discontinue all or part of the Site at any time without notice. We cannot guarantee the Site will be available at all times; we may experience hardware, software, or other issues requiring maintenance or causing interruptions, delays, or errors. We have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance.

14. DISCLAIMERS

Scope note. Sections 14–18 below govern Site use only. Engagement-scoped parallels (Disclaimers, Limitation of Liability, Indemnification, Governing Law, Termination of the engagement) appear in Service Agreement §§10–14. For Site disputes, this document controls; for engagement disputes, the Service Agreement controls.

THE SITE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOUR USE OF THE SITE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JASMINE LANE, ITS AFFILIATES, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE MAKE NO WARRANTY OR REPRESENTATION THAT: (A) THE SITE WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION PROVIDED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, OR COMPLETE; OR (D) ANY ERRORS IN THE SITE WILL BE CORRECTED.

NOTHING ON THE SITE CONSTITUTES LEGAL, TAX, FINANCIAL, OR INVESTMENT ADVICE.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF ANY WEBSITES OR RESOURCES LINKED TO FROM THE SITE AND WILL NOT ASSUME LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE; (3) UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; (4) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (5) BUGS, VIRUSES, OR THE LIKE TRANSMITTED THROUGH THE SITE BY ANY THIRD PARTY; OR (6) ERRORS OR OMISSIONS IN ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITE.

CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JASMINE LANE, ITS AFFILIATES, OR ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING THE FOREGOING, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, WILL NOT EXCEED FIVE HUNDRED DOLLARS ($500).

Note on the cap. This $500 cap applies to Site-only claims (visitors who never become Customers, or claims arising solely from Site use). Customer-facing claims are governed by Service Agreement §11, which caps liability at the lower of $500 or the amounts paid to Jasmine Lane for the Services in the six (6) months preceding the claim.

Carve-outs from limitation

The exclusions and limitations in this Section 15 do not apply to liability arising from:

(a) our gross negligence, willful misconduct, or fraud; (b) our breach of our confidentiality or data security obligations; (c) bodily injury or death caused by our negligence; or (d) any matter for which liability cannot be limited or excluded under applicable law, including (without limitation) the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.).

CERTAIN U.S. STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Jasmine Lane, its Affiliates (as defined in Section 20), and its and their respective officers, directors, employees, agents, and service providers (collectively, the "Indemnified Parties") from and against any third-party claims, demands, losses, liabilities, damages, judgments, settlements, and expenses (including reasonable attorneys' fees and costs) brought against any Indemnified Party and arising out of or related to:

(a) your fraud or intentional misconduct; (b) any inaccurate, false, or misleading information you provided to us through the Site; (c) your violation of any applicable law, regulation, or third-party right (including intellectual property, privacy, or publicity rights); (d) your material breach of these Terms; or (e) any Submission you make, to the extent the Submission infringes a third party's rights or contains unlawful content.

Notice and control of defense. We will give you prompt written notice of any claim for which we seek indemnification under this Section, but our failure to give notice will not relieve your obligations except to the extent the failure materially prejudices your defense. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate with our defense. You may not settle any matter for which we seek indemnification without our prior written consent (not to be unreasonably withheld).

17. GOVERNING LAW

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the personal jurisdiction and venue of those courts.

Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms.

18. TERMINATION

These Terms remain in full force and effect while you use the Site. We may, in our sole discretion and without liability, suspend or terminate your access to the Site at any time, with or without cause, with or without notice, including for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law.

If we terminate or suspend your account, you are prohibited from registering or creating a new account under your name, a fake or borrowed name, or the name of any third party.

Upon termination, the provisions of these Terms that by their nature should survive — including Sections 10 (Intellectual Property), 11 (User-Generated Content), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), and 17 (Governing Law) — will survive.

19. CALIFORNIA CONSUMER NOTICE

Under California Civil Code Section 1789.3, California users are entitled to the following notice: This Site is provided by Jasmine Lane, Inc. If you have a question or complaint, please contact us at hello@jasminelane.app or by mail at 285 W Wieuca Rd NE, STE 60438, Atlanta, GA 30342. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

20. MISCELLANEOUS

  • Entire agreement. These Terms govern your use of the Site. The Services and the engagement are governed by the Service Agreement; the Authorization of Agent governs the county-facing representation. Together with the Privacy Policy, these documents constitute the entire agreement between you and Jasmine Lane, and supersede all prior and contemporaneous understandings.
  • Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • No waiver. Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, financing, reorganization, or sale of assets.
  • No agency. These Terms do not create any partnership, joint venture, employment, or agency relationship.
  • Force majeure. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, utility or telecommunications failures, or acts or omissions of government authorities.
  • Construction. These Terms will not be construed against us by virtue of our having drafted them. Headings are for convenience only and do not affect interpretation.
  • Notices. Notices to Jasmine Lane must be sent to the mailing address or email address listed in Section 21. Notices to you may be sent to the email address associated with your account and are effective when sent.
  • Third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
  • Affiliate. "Affiliate" means any entity that, directly or indirectly, controls, is controlled by, or is under common control with Jasmine Lane, where "control" means ownership of more than fifty percent (50%) of the voting interests of the entity or the power to direct its management and policies.

21. CONTACT US

Email: hello@jasminelane.app Mail: Jasmine Lane, Inc. 285 W Wieuca Rd NE, STE 60438 Atlanta, GA 30342