Service Agreement — Beltline Sponsored Program

Last updated: September 17, 2026

1. AGREEMENT TO ENGAGEMENT

This Service Agreement (the "Agreement") is a legally binding agreement between you ("you" or "Customer") and Jasmine Lane, Inc., a Delaware corporation ("Jasmine Lane," "Company," "we," "us," or "our"), governing our residential property tax appeal representation services (the "Services") provided to you under the Community Impact Partnership sponsored by the Atlanta Beltline Partnership ("ABP" or the "Sponsor").

This is a sponsored engagement: ABP is covering our fee on your behalf, and you pay nothing for the Services. Section 4B and Section 5 explain how that works.

By accepting this Agreement at signup (clickwrap acceptance) and signing the Authorization of Agent that we will present to you, you agree to be bound by this Agreement.

This Agreement is separate from our Terms of Service, which governs your use of the website at jasminelane.app (the "Site"). Both documents apply to you; this Agreement controls for any conflict regarding the Services.

We may update this Agreement from time to time. For operational changes (such as updates to processes, contact information, or other non-economic provisions), we will update the "Last updated" date and notify you by email or in-product notice. Because the Services are sponsored and you are not charged, there are no economic terms running between you and us for the sponsored appeal; if that ever changes (for example, if you later ask us to represent you in a year that is not sponsored), the standard Service Agreement and its fee terms would govern that separate engagement, and we would obtain your affirmative agreement to those terms first (Section 5).

2. ELIGIBILITY

You may use the Services under this sponsored program only if:

  1. You are at least 18 years old;
  2. You have the legal capacity to enter into binding contracts;
  3. You are the record owner of the property you are asking us to represent, OR you are an authorized agent of the property owner with legal authority to retain representation for the property and to agree to this Agreement on the owner's behalf; and
  4. Your property is located in Fulton County, Georgia, within Atlanta Beltline Partnership's program area, and is within the eligible population for the sponsored program.

About the sponsorship. ABP sponsors a limited number of appeals on a first-come, first-served basis. If you are completing this Agreement through the sponsored signup flow, a sponsored slot is available to you. If sponsored slots are full, we will instead show you ABP's free consultation options or the option to retain Jasmine Lane directly — those paths are governed by their own terms, not this Agreement.

If you are using the Services on behalf of an entity (for example, an LLC, trust, partnership, or estate that owns the property), you represent that you have authority to bind that entity to this Agreement, and all references to "you" apply to both you personally and to that entity.

Entity-signer indemnification. If you are signing on behalf of an entity, you personally represent and warrant that you have the legal authority to bind that entity, and you personally agree to indemnify Jasmine Lane against any claim arising from a lack of such authority — including any claim by another owner, member, beneficiary, executor, or interested party that you lacked authority to bind the property or the entity to this representation. This is in addition to, and not in limitation of, Section 11.

3. THE SERVICES

Jasmine Lane provides residential property tax appeal representation services. When you sign up, you authorize us to:

  1. Evaluate your property's assessed value using comparable sales, condition data (you provide), and other available information;
  2. Prepare and file an administrative appeal of the assessed value with the Fulton County Board of Tax Assessors and, if not resolved informally, before the county Board of Equalization (BOE) (the "Appeal Authority") on your behalf;
  3. Represent you through the Appeal Authority's process, including by preparing evidence of value (based on comparable sales), communicating with the assessor's office, participating in hearings, and negotiating settlements; and
  4. Communicate with you about the status of the appeal by email and (if you opt in) SMS text message.

Jasmine Lane is not a law firm, and we do not provide legal advice, accounting or tax preparation services, financial planning services, engineering services, appraisals, survey work, or investment advice. Where permitted by applicable law, Jasmine Lane acts as your authorized representative solely for purposes of the property tax appeal process described in this Agreement. We are not acting as your attorney. If you need legal advice — for example, if your matter involves disputes about property ownership, probate, divorce settlement, or litigation beyond the Appeal Authority — you should consult a licensed attorney.

Scope of representation

Our representation covers the appeal of your property's value through the initial written appeal filed with the Board of Tax Assessors, any informal review with the assessor's office, the BOE hearing, and any settlement conference or negotiation between filing and the hearing.

Our representation does not cover: appeals beyond the BOE (including to superior court) unless we separately agree in writing; disputes about property ownership, boundaries, or title; tax-liability disputes unrelated to value (millage challenges, exemption-eligibility disputes, or billing errors); or any matter outside the Appeal Authority's property tax appeal process.

If your appeal results in an outcome you wish to appeal further, we will notify you of the applicable deadlines and, where appropriate, recommend that you engage a licensed attorney or other appropriately credentialed representative for the secondary proceeding.

"We may decide not to file" reservation

After we evaluate your property, we may determine in our reasonable judgment that we will not file an appeal on your behalf — for example, where our analysis indicates the likelihood of a successful reduction is too low to justify filing. If we make that determination: (1) you owe nothing (you owe nothing under this Agreement in any event — see Section 5); (2) we will notify you within thirty (30) days after the later of your acceptance of this Agreement or the date your annual notice of current assessment is issued — and if we make that determination close to your jurisdiction's filing deadline, we will use reasonable efforts to notify you before that deadline, so that your right to file yourself remains meaningful; (3) we will provide a brief written explanation; and (4) you retain the right to file the appeal yourself or engage another representative. Your jurisdiction's filing deadline is unaffected by our decision.

4. TAX APPEAL SERVICES — SUPPLEMENTAL TERMS

Authorization of Agent

To represent you before the assessor and the BOE, we require you to sign an Authorization of Agent form (the "Authorization") in the form Fulton County requires. You will sign the Authorization electronically as part of signup. The Authorization is a separate document from this Agreement — by agreeing to this Agreement at clickwrap acceptance, you agree to sign the Authorization in the form we present to you at the next step.

The Authorization names Jasmine Lane, Inc. (or, where an individual representative of record is required, a designated agent affiliated with Jasmine Lane, Inc.) as your authorized representative and authorizes us to (i) access public and non-public records the Appeal Authority or assessor makes available to representatives of record, (ii) correspond with the Appeal Authority, assessor, and other relevant government offices on your behalf, (iii) receive notices and decisions on your behalf, and (iv) negotiate and settle the appeal as described under "Settlement authority" below.

Where Georgia law requires your personal signature on an exemption application or related certification (including certifications of residency, age, income, or disability), you will sign that application or certification yourself; Jasmine Lane will not sign on your behalf.

Multi-year benefits

Georgia provides a three-year valuation freeze for properties that receive a successful appeal (Section 4A). This benefit is provided by Georgia law, not by Jasmine Lane.

Exclusivity

You represent that, as of the date of this Agreement, you have not engaged any other person or firm to file or prosecute an appeal of the same property for the same tax year. While we are your representative of record, you agree not to engage another firm for the same property and tax year. If you'd rather work with someone else, you can cancel this Agreement at any time under Section 6 and engage them after. Because this engagement is sponsored and carries no fee to you (Section 5), the contingency-fee consequences of a dual engagement in the master Service Agreement do not apply to you; however, if you engage another firm while we are still your representative, we may withdraw our representation, terminate the Authorization, and stop work.

Settlement authority

Georgia county BOEs use pre-hearing settlement or informal conference as a routine step. We will negotiate with the assessor or Appeal Authority on your behalf.

Default authority for settlement offers. You authorize us to accept on your behalf any settlement that reduces the assessed value of your property below the value shown on your most recent annual assessment notice, without separately consulting you.

Settlement offers at or above the noticed value. If the assessor or Appeal Authority offers a settlement at a value equal to or above the noticed value, we will not accept it on your behalf — we will instead proceed to the hearing.

Decisions imposed by the Appeal Authority. The BOE has the power to set your final assessed value based on the evidence presented at the hearing. This is a decision imposed by the Appeal Authority, not a settlement we agree to on your behalf, and the Appeal Authority's procedures control how and when that decision is made. We will inform you of the decision promptly.

These settlement-authority terms mirror, and should be read consistently with, the corresponding section of the Agent Authorization, which is the document the Appeal Authority relies on to grant Jasmine Lane authority to settle on your behalf.

Customer cooperation

You agree that any information you provide to us about the property will be accurate and not misleading, and that you will respond promptly to requests for information or signatures we need to file and prosecute the appeal. If you fail to cooperate in ways that materially impair our ability to prosecute the appeal, we may withdraw the appeal and this Agreement will terminate with respect to that appeal. No fee is owed by you in any event (Section 5).

4A. GEORGIA — STATE-SPECIFIC SUPPLEMENTAL TERMS

Appeals are filed with the Fulton County Board of Tax Assessors and, if not resolved informally, proceed to the county Board of Equalization (BOE) for hearing and decision.

Three-year valuation freeze. If your appeal succeeds in lowering your assessed value, Georgia law (O.C.G.A. § 48-5-299(c)) generally freezes that lower value for three years — the year you appealed plus the next two. During those years, the Board of Tax Assessors generally cannot raise it.

The freeze does not apply in a few situations, including: new construction, additions, or improvements to the property; a change in the property's classification or use; a change to the parcel's boundaries; or loss of your homestead exemption. It also does not apply if you or your representative miss the appeal hearing or don't submit written evidence supporting your value.

This freeze is a benefit of Georgia law, not something Jasmine Lane provides.

County-specific authorization. We use a county-specific Authorization of Agent form, executed electronically as part of signup.

4B. SPONSORSHIP BY ATLANTA BELTLINE PARTNERSHIP

Your fee is covered. The Atlanta Beltline Partnership is sponsoring this appeal and is paying Jasmine Lane's fee on your behalf. You pay Jasmine Lane nothing for the Services under this Agreement — no contingency fee, no minimum, no review fee, no monitoring fee.

No card required. Because your fee is sponsored, we do not collect or keep a payment card on file for you for this appeal. We cannot and will not charge you for the sponsored appeal.

Your acknowledgment. By accepting this Agreement, you acknowledge and agree that:

I understand that Atlanta Beltline Partnership is covering Jasmine Lane's fee for this property tax appeal on my behalf, that I owe Jasmine Lane nothing for it, and that this sponsorship does not create any obligation between me and Atlanta Beltline Partnership regarding the outcome of my appeal.

ABP is not your representative and owes you no duty for the outcome. Atlanta Beltline Partnership is paying for the Services only. ABP is not your agent, attorney, fiduciary, or representative; ABP does not control how your appeal is handled and has no authority over any decision in your case. Jasmine Lane's professional duty runs solely to you. If your preference in your case ever differs from ABP's program goals, we follow your instruction, not ABP's.

What we share with ABP. So that ABP can administer the program and report on its community impact, we share with ABP the status and results of your appeal — including that you signed up, that your appeal was filed, the outcome, and the amount of any savings — along with your property address. If you choose to complete the optional impact survey we offer after signup, we also share your survey responses — your household size and whether your household income is at or below the area median income (AMI) — with ABP for the same impact-reporting purpose. We do not sell your information, and we do not use it for unrelated marketing. Our full data practices are described in our Privacy Policy. By accepting this Agreement, you consent to our sharing your appeal status and results — and, if you choose to complete the optional survey, your survey responses — with ABP for these program-administration and reporting purposes.

If the sponsorship ends. Your sponsored appeal, once filed, is carried to completion at no cost to you regardless of anything that happens between Jasmine Lane and ABP. Nothing about the ABP relationship changes our obligations to you for a filed appeal.

5. FEES — SPONSORED; YOU PAY NOTHING

There is no fee to you for the Services under this Agreement. Your appeal is sponsored by Atlanta Beltline Partnership (Section 4B). You will not be charged a contingency fee, a minimum, a review fee, a monitoring fee, or any other fee for this appeal, whether or not the appeal succeeds. We do not keep a payment card on file for you for this appeal.

Free monitoring (Annual Check-In)

Property assessments change every year, and a property that was correctly assessed one year can be overcharged the next. Annual Check-In is how we keep an eye on yours — for free. It is enabled by default; you can turn it off at any time through your account settings, by replying STOP CHECK-IN to any check-in message, or by emailing hello@jasminelane.app.

If Annual Check-In is on, then in future years, around the time a new annual assessment notice is expected for your property, we'll review your property against recent comparable sales, and — if we think you're overcharged — send you a written check-in by email with what we found, an estimate, and the filing deadline.

A future-year filing is never automatic, and you will never be charged without first agreeing to it. This year's appeal is sponsored. We make no commitment that any future year will be sponsored. So in a future year:

  • We will only file again if you affirmatively say yes to that year's filing. If you don't respond, or you say no, we don't file.
  • Because we keep no card on file for you, we cannot charge you for a future filing. If a future year is not sponsored and you want us to represent you, you would first separately agree to our standard Service Agreement and its fee terms (currently a contingency fee in Georgia, with a minimum) and provide a payment method at that time. We will make the cost clear to you before you agree to anything.
  • If a future year is sponsored again (by ABP or another sponsor), the sponsored terms would apply and you would again pay nothing.

Georgia three-year freeze, in practice. If this year's appeal succeeds, Georgia's three-year valuation freeze (Section 4A) generally protects your reduced value for three years. During that freeze we won't prompt you to file a new appeal — filing during a freeze would risk the protection that's already saving you money. Annual Check-In resumes when the freeze ends. Practically, that means a successful sponsored appeal this year typically means no filing decision for you to make again until the freeze lapses.

6. CANCELLATION

You may cancel the Services at any time by emailing hello@jasminelane.app or through your account settings.

Effect on an active appeal. If you cancel after we have filed an appeal but before it is resolved, we will either (i) with your consent, withdraw the appeal, or (ii) continue representation through the BOE hearing, at our discretion based on the stage of the appeal. Because the appeal is sponsored, you owe no fee in any event.

Effect on Annual Check-In. Cancellation stops future check-in messages and ends our monitoring relationship. It does not affect an appeal already filed (or in flight).

7. SMS CONSENT (OPTIONAL)

SMS messaging is optional. When you enter your phone number during signup, you can check a box to opt in to SMS updates about your appeal. If you opt in, you agree to receive recurring automated and non-automated text messages from Jasmine Lane at the number you provided, including transactional messages (appeal status, customer support responses).

Consent to SMS is not a condition of receiving the Services. Email is the primary channel; SMS is layered on top for opted-in customers only. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

You separately consent to receive emails and, if you have provided a phone number, occasional phone calls from Jasmine Lane and parties acting on our behalf for purposes related to your account, appeal, and the Services, even if your number is on a federal or state do-not-call registry. Such calls may be automated.

8. ELECTRONIC COMMUNICATIONS AND SIGNATURES

You agree that all agreements, notices, disclosures, and other communications we provide to you electronically — including by email, SMS, and through the Site — satisfy any legal requirement that such communications be in writing.

You expressly consent to the use of electronic signatures pursuant to the federal E-Sign Act, the Uniform Electronic Transactions Act as adopted in Georgia, and analogous laws, including for purposes of accepting this Agreement, signing the Authorization of Agent form, signing future-year appeal authorizations under Annual Check-In (Section 5), and any other document we may ask you to sign in connection with the Services. An electronic signature has the same legal effect as a handwritten signature.

Right to paper copies. You may request a paper copy of any document we provided electronically by emailing hello@jasminelane.app with the document name and your mailing address; we will mail it within ten (10) business days at no charge.

Right to withdraw consent. You may withdraw consent to electronic communications at any time by emailing hello@jasminelane.app. Withdrawal is effective for communications sent after we process it (typically within five (5) business days). Because the Services rely on electronic communications, withdrawal will make it impractical for us to continue providing them, and we will treat your withdrawal as a request to cancel under Section 6.

Hardware/software requirements. A device with internet access; a current major browser (Chrome, Safari, Firefox, or Edge); a working email address; the ability to view and store PDF files; and, if you opted in to SMS, a mobile phone capable of receiving text messages.

Keep your contact information current. It is your responsibility to keep your email address and (if applicable) phone number current.

9. DISCLAIMERS

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JASMINE LANE, ITS AFFILIATES, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

TAX SERVICES-SPECIFIC DISCLAIMER. WE MAKE NO REPRESENTATION OR WARRANTY THAT AN APPEAL WILL RESULT IN ANY PARTICULAR OUTCOME, ANY PARTICULAR AMOUNT OF SAVINGS, OR ANY REDUCTION AT ALL. ANY SAVINGS ESTIMATES WE PROVIDE ARE BASED ON PUBLICLY AVAILABLE DATA AND OUR ANALYSIS OF COMPARABLE PROPERTIES AT A POINT IN TIME; ACTUAL OUTCOMES DEPEND ON FACTORS OUTSIDE OUR CONTROL, INCLUDING THE JUDGMENT OF THE APPEAL AUTHORITY, THE QUALITY AND AVAILABILITY OF COMPARABLE PROPERTY DATA, AND THE LEGAL FRAMEWORK AS APPLIED AT THE TIME OF THE HEARING. NOTHING IN THE SERVICES CONSTITUTES LEGAL, TAX, FINANCIAL, OR INVESTMENT ADVICE.

CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JASMINE LANE, ITS AFFILIATES, OR ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING THE FOREGOING, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, WILL NOT EXCEED FIVE HUNDRED DOLLARS ($500). (Because the Services are sponsored and you pay us nothing, this Agreement uses a flat $500 cap rather than the payments-based measure in our standard agreement.)

Carve-outs from limitation

The exclusions and limitations in this Section 10 do not apply to liability arising from: (a) our gross negligence, willful misconduct, or fraud; (b) our breach of our confidentiality or data security obligations; (c) bodily injury or death caused by our negligence; or (d) any matter for which liability cannot be limited or excluded under applicable law, including (without limitation) the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.).

CERTAIN U.S. STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Jasmine Lane, its Affiliates (as defined in Section 14), and its and their respective officers, directors, employees, agents, and service providers (collectively, the "Indemnified Parties") from and against any third-party claims, demands, losses, liabilities, damages, judgments, settlements, and expenses (including reasonable attorneys' fees and costs) brought against any Indemnified Party and arising out of or related to:

(a) your fraud or intentional misconduct; (b) any inaccurate, false, or misleading information you provided to us — including about property ownership, property condition, your authority to act for the property owner, or prior appeals; (c) your lack of authority to bind the property owner, an entity, or any co-owner to this Agreement or to the Services; (d) your violation of any applicable law, regulation, or third-party right; or (e) your material breach of this Agreement.

Notice and control of defense. We will give you prompt written notice of any claim for which we seek indemnification, but our failure to give notice will not relieve your obligations except to the extent the failure materially prejudices your defense. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate. You may not settle any such matter without our prior written consent (not to be unreasonably withheld).

12. GOVERNING LAW

This Agreement is governed by the laws of the State of Georgia, without regard to its conflict of laws principles. Any dispute arising out of or relating to this Agreement or the Services will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the personal jurisdiction and venue of those courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and UCITA are excluded.

13. TERMINATION

This Agreement remains in full force and effect while you are a customer or have an open appeal with us.

We may, in our discretion, suspend or terminate your use of the Services at any time, with or without cause. If we terminate during an active appeal, we will provide reasonable notice and assist with transition, including by facilitating withdrawal of the appeal where requested. Because the appeal is sponsored, you owe no fee in any event.

Upon termination, the provisions of this Agreement that by their nature should survive — including Sections 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 12 (Governing Law) — will survive.

14. MISCELLANEOUS

  • Entire agreement. This Agreement, together with the Privacy Policy, the Terms of Service, and any Authorization of Agent or other engagement document you sign with us, constitutes the entire agreement between you and Jasmine Lane regarding the Services.
  • Severability. If any provision is found unenforceable, the remaining provisions continue in full force and effect.
  • No waiver. Our failure to enforce any provision does not waive our right to enforce it later.
  • Assignment. You may not assign this Agreement without our prior written consent. We may assign it, in whole or in part, in connection with a merger, acquisition, financing, reorganization, or sale of assets.
  • No agency. This Agreement does not create any partnership, joint venture, employment, or agency relationship between you and us, except that by signing the Authorization of Agent you appoint Jasmine Lane as your authorized representative for the limited purposes described in the Authorization. Atlanta Beltline Partnership's role is addressed in Section 4B.
  • Force majeure. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control.
  • Notices. Notices to Jasmine Lane must be sent to the address in Section 15. Notices to you may be sent to the email address associated with your account and are effective when sent.
  • Affiliate. "Affiliate" means any entity that, directly or indirectly, controls, is controlled by, or is under common control with Jasmine Lane, where "control" means ownership of more than fifty percent (50%) of the voting interests of the entity or the power to direct its management and policies.

15. CONTACT US

Email: hello@jasminelane.app

Call or text: Georgia (470) 441-4457 · California (310) 881-8522

Mail (notices): Jasmine Lane, Inc., 1301 N Broadway PMB 44120, Los Angeles, CA 90012

Georgia mail: Jasmine Lane, Inc., 285 W Wieuca Rd NE, PMB 60438, Atlanta, GA 30342